How do I talk to a live human at American Airlines?
A: Press 0 at every prompt (ignore the messages).
Then press 1 for flights within the U.S. or 2 for international flights.
You can also use our free phone tools that automatically navigate the menu and connect you to a live American Airlines representative.
Does American Airlines offer 24-hour customer service?
A: Yes. Their call center is open 24/7.
The least busy day to call is Saturday, and the busiest is Monday.
How long will I wait on hold?
A: The average hold time is 8 minutes and 22 seconds.
Hold times are longest on Saturdays and shortest on Tuesdays.
You can skip the wait time for free.
American Airlines Customer Phone Numbers
Business Extra Program
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Toll-free
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Hours: Mon–Fri 7am–10:30pm CT, Sat–Sun 7am–8pm CT
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Menu: Press 2 →
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Meeting Services Desk: press 1
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Group deposits/block tickets: press 2
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All other questions: press 3
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Free tools: Talk for me, Skip the wait, Schedule my call
Automated Flight Information
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Toll-free • 24/7
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Provides current flight status, schedules, and gate updates
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System may auto-use your phone number or ask what you’re calling about
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Free tools available
Baggage Delays
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Toll-free • 24/7
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For delayed baggage assistance (you can remain silent if prompted)
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Free tools available
AAdvantage
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Toll-free • 24/7
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For AAdvantage service and reservations
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Press 0 through each prompt
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System may ask what you’re calling about
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Free tools available
Refunds
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24/7
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Press #4, then #4 again
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After the message ends, press #0 to reach a refund representative
How do I reach a real person quickly?
You can:
1. Let us call and talk to American Airlines for you (free)
Our AI phone will dial, navigate menus, wait on hold, and even speak to a representative for you.
2. Let us get a human on the line for you (free)
We handle dialing, menu navigation, and hold times, then notify you when an agent picks up—so you only handle the conversation.
3. Navigate the phone menu yourself
Our researchers regularly call American Airlines to map the phone system.
Fastest method: Press 0 at each prompt → press 1 for U.S. flights, 2 for international.
Examples of What You’ll Hear When Calling
Initial Greeting
Expect reminders about recorded calls, online tools, and managing trips via AA’s website and app.
Voice Prompts
The system may match your phone number to an existing reservation and read flight details.
Keypad Prompts
You may be asked whether you’re calling about U.S. flights and to enter your phone number for callback options.
Call Timing, Busy Hours & Best Time to Call
The 800-433-7300 line is open 24/7.
Based on 7,015 calls made in the last 90 days:
Least Busy Day:
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Saturday
Most Busy Day:
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Monday (26% higher call volume)
Best Time to Call:
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Tuesday (shortest hold times)
Schedule a Call
You can schedule an automated call at a time that works for you. We’ll confirm you’re ready before dialing.