How do I talk to a live human at American Airlines?
A:Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US. Our free phone can also navigate phone menus to get a live human at American Airlines for you.
Q:
Does American Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday. Schedule a call when it’s convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 8 minutes and 22 seconds. The longest hold times are on Saturday, and the shortest are on Tuesday. You can skip the hold time for free.
American Airlines Customer Phone Numbers
Business Extra Program
Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk – Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Automated Flight Information
Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Baggage Delays
Toll-free · 24 hours, 7 days · Don’t say anything. For help with delayed baggage. · · Free tools available: Talk for me, Skip the wait, Schedule my call
AAdvantage
Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Refunds
24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don’t appeal to you, our team has also documented the phone menu for American Airlines below.
Let us call and talk to American Airlines for you
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don’t even need to learn about the path through the various phone options.
We can get a live person on the line for you
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is how our research team describes the way the American Airlines phone system greets you: In a few words, please tell me what you are calling about. (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US
Below are some clips we’ve found from American Airlines’s phone menus and tips that help give an idea of what you will encounter when you call. We’ve highlighted why they are important as well:
Heard when the phone system first answers
“Thanks for choosing American Airlines. Your call may be monitored or recorded to ensure high quality service. For faster service, especially when making or changing travel plans, try the American Airlines mobile app or our website. At a a dot com. If you’re calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Great news. Did you know you can now do things like add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online? Visit a a dot com to manage your trip and request additional services. By the way, you can also make changes or cancel your trip for travel credit if eligible.”
Excerpt from a call with American Airlines
Sunday, January 21, 2024 10:57 PM
They may ask your reason for calling (instead of a menu)
“Thank you for calling American Airlines. Your call may be recorded and monitored to ensure high quality service. For faster service, especially when making or changing travel plans, try the American Airlines mobile app or our website at a dot com. If you’re calling about travel books through an agency, please contact the agency directly Thank you again for calling American Airlines. One moment while we pull up your account details. I’ve matched your phone number to a reservation.
And I see that your American Airlines flight operated by Piedmont Airlines has American Eagle departing today on August fifth from Newport News to Charlotte is still scheduled to depart on time at eight zero nine PM. From Gateway one. Now you can say repeat that, or if that's all you need, feel free to hang up."
Excerpt from a call with American Airlines
Monday, August 5, 2024 8:29 PM
They may ask you to enter information with the dial pad
“You’re calling about new reservations. Is that right? Just a moment. I’ll get you over to someone who can help you. But before I transfer you, one last question. Are you calling about flights within the US? Thanks. Please note, checked bag fees may apply. Please note if you book this reservation through a travel agency, another airline, or any other third party, you may be charged an external handling fee of up to fifty dollars per customer. To avoid paying this fee, we encourage you to work directly with your booking partner. Thank you for calling. Please listen carefully as menu options have changed. All of our representatives are we can call you back when it’s your turn between twenty two and thirty minutes. From now. You will not lose your place in line if you choose to use this service. If this is correct, press one.
To reenter, press two. Please enter your area code and phone number followed by the pound key."
Excerpt from a call with American Airlines
Wednesday, February 7, 2024 12:35 AM
They may ask you to say or enter information
“Thanks for choosing American Airlines. Your call may be monitored or recorded to ensure high quality service. For faster service, especially when making or changing travel plans, Try the American Airlines mobile app or our website, at a a dot com. If you’re calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Did you know you can add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online, Visit a a dot com or the American Airlines mobile app to manage your trip and request additional services.
By the way, you can also make changes or cancel your trip for travel credit if eligible. I've matched your phone number to a reservation. I see that your flight tomorrow, June thirteenth, from Marseille to Madrid is still scheduled to depart on time at six fifteen AM Now you can say repeat that, or if that's all you need, feel free to hang up."
Excerpt from a call with American Airlines
Wednesday, June 12, 2024 11:34 PM
What are the hours and when should I call?
American Airlines operates the call center for this 800-433-7300 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 7,015 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with American Airlines at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can “set it and forget it” ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Airlines is Saturday. The most busy day to call is Monday, which averages 26% more phone calls by comparison. Again, this is based on a sample of 7,015 calls made with our AI-powered, web-based phone in the last 90 days.